FAQs

  • Preferred contact :- Email us at xtremeonline.com.au
  • Phone :- 1300 7500 17
  • Pop into any one of our Local Stores

At Xtreme we try to keep things as convenient as possible. Automatic payment from your nominated Credit Card is the preferred option. We understand this does not suit everyone. Other options include:

  • Direct Payment via Debit or Credit Card via the ‘My account’ section at the top of the page. Select ‘pay my bill’ and we will email the receipt for your records.
  • Call us on 1300 7500 17 and will we help arrange a payment for you
  • We also accept BPAY and the details are available on your current invoice.

If you find yourself or your family in Financial Hardship please contact us directly to arrange a payment schedule.

Changing plans is not a problem either. If you are on a month to month option you can change as the need arises. Talk to us about your options when you are under contract and we will do our best to help. Charges may apply when downgrading your monthly spend.

Xtreme support a huge range of devices. Typically the device needs to be unlocked from your existing provider. We recommend the use of a 4G compatible device. When it comes to Home Internet and Mobile Broadband we have you covered there as well. Xtreme have the latest in NBN and ADSL routers to support every solution. Speak to one our helpful consultants about the right option for your needs!

No problem! When you connect with Xtreme we make the process simple and convenient. We understand the importance of your number whether it be for business or personal use. Once the request is submitted to your current provider we aim to have you switched over the same business day. Cancellation charges can apply when moving under contract so speak with the helpful team for further clarification.

We understand the frustration involved in unexpected costs showing up on your bill. We use the latest technology to alert you via text when you reach 50%, 85% & 100% usage on your plan. You can also jump on to the ‘My account’ tab and check your usage. We also have a range of data add-ons as sometimes you just that little bit more!

Sometimes things don’t always go according to plan. We have a variety of options available including Telstra, Optus, Vodafone and our own Xtreme plans. This allows the flexibility to change if required so please give us a call and we will do our best to keep you connected with the Xtreme Brand. If you decide to disconnect we’ll happily provide the essential information to help you change provider. Note : Charges may apply for contracted services.

Please send an email through to xtremeonline.com.au and we will help you arrange a transfer of service.

The NBN is a government built and funded network to help replace the current copper network in Australia. As at August 2018 the network was at 60% construction covering just over 7 million residences. We as a Service Provider at Xtreme have access to and provide a comprehensive range of plans and products. You can use the following link to check your service availability for an NBN service at https://www.nbnco.com.au/. Alternatively send us an email, we will complete a Service Quality check, and send through the plans and speeds available to you.

Under the Government’s Statement of Expectations, the NBN network must deliver a minimum peak wholesale download speed of 25 megabits per second (Mbps) to all premises and at least 50 Mbps to 90 per cent of all fixed-line services as soon as possible.

Changing plans is not a problem either. If you are on a month to month option you can change as the need arises. Talk to us about your options when you are under contract and we will do our best to help. Charges may apply when downgrading your monthly spend.

To provide a safeguard for consumers, nbn performs a service qualification check on each line when an order is placed to ensure that service providers only sell a speed that the network is capable of delivering.

A number of factors beyond nbn’s control may affect broadband speeds over the network. These include:

  • How the provider designs its service to run over the infrastructure;
  • How much capacity the retailer buys from NBN;
  • Your in-home set-up, including end user equipment and wiring;
  • Congestion on the internet site visited; and

Video streaming services can also be impacted by the content management system that supports the stream and how it is compressed for viewing.

The Australian Competition and Consumer Commission will be monitoring internet speeds through the Broadband Performance Monitoring and Reporting program to measure real time speeds over the NBN.

Please give our helpful support team a call on 1300 7500 17 and we will help you activate or replace a lost/stolen sim card.

Roaming is generally ready to use at time of activation. If you have any concerns or need information on associated costs when travelling don’t hesitate to give us a call.

If your sim card becomes locked changing devices we can provide that for you as well. Give us a call on 1300 7500 17 and we will get you running again.