Privacy

In relation to the transfer of the customers nominated telecommunications services from the current supplier to Xtreme Telecom. This means Xtreme Telecom will bill the entity specified (Customer) for all applicable service charges and related call charges for the services and accounts nominated in accordance with the relevant Xtreme Telecom Services Agreement.

The forms (including any attachments) must be signed and dated by an authorized representative of the Customer. For and on behalf of the Customer, the person signing in below:

a)     declares that the Customer has a contractual right to the specified Designated Number and that they are authorized to request porting of the Designated Numbers;

b)     acknowledges that the Customer has been advised that by porting Designated Numbers the services and/or related services associated with those numbers may or may not be disconnected from the losing service provider and may result in finalization of the Customer’s account with that losing service provider;

c)     authorizes the Designated Numbers, the gaining service provider and the network type (Telstra/Optus/Vodafone) to be disclosed to other network providers, portability service suppliers and financial institutions otherwise not involved in the porting process, for the purpose of routing of calls, complaint handling, fraud prevention and to assist in fraud investigations, and customer network faults; and

d)     acknowledges that Xtreme Telecom has advised the Customer that, if the Customer continues to use the existing handset(s), it may need to be unlocked and/or reprogrammed prior to porting.

 

Cancellation

If you cancel any of the Services on an Individual Service:

a)     before the Service Start Date, then you must pay Xtreme Telecom all infrastructure and installation costs incurred by Xtreme Telecom in connection with preparation for the provision of the Service or Individual Service; or

b)     during the Committed Term, then you may have to pay Xtreme Telecom a Cancellation Fee.

Customer Authorization for Mobile Number Portability

I certify that I have 

  • the authority to switch this mobile service number(s) to Xtreme Telecom;
  • been advised that switching to Xtreme Telecom may result in disconnection of the services (including value added services) relating to the above mobile service numbers(s) and finalisation of my account with my current Mobile Service.

 

I acknowledge that the mobile number(s), service provider and network type (ex: GSM,UTMS) that I am transferring to Xtreme mobile may be supplied to other network and service provider and financial institutions not otherwise involved in the porting process, for the purpose of call and message routing, complaint handling, fraud prevention and customer network fault management.

 

Customer Acknowledgement

I acknowledge that I have been advised by Xtreme Telecom that although I have the right to switch my mobile service to Xtreme Telecom:

  • There may be costs and obligations associated with my existing service(s) and switching off the mobile service number(s) to Xtreme Telecom.
  • There may be an existing contract with my current mobile service provider which may require me to pay them an early cancellation fee in relation to my current mobile phone service(s).

 

Fixed Number Porting

Step 1: Agency Authority

I authorise Xtreme Telecom’ nominated representative to complete and sign a new Porting Authority Form (“PAF”) for the purposes of carrying out the port of my Service(s) to Xtreme Telecom in circumstances where: this PAF expires; additional details need to be added; and/or details need to be edited or deleted. This authority will remain in place for 12 months from the date of signature or until I notify you otherwise (eg if I cancel my application for Services).

Step 2: Porting Authority

I certify I have the authority as lessee of the telephone numbers listed in this Application, or as the authorised agent for the lessee, to request porting of these telephone numbers to Xtreme Telecom. I understand that if Xtreme Telecom isn’t able to support my long distance pre-selection choice, my long distance service will default to Xtreme Telecom. Please phone 1300 920 860 for details of the limited number of Service Providers that Xtreme Telecom has arrangements with for pre-selection. I request that Xtreme Telecom port the telephone numbers listed in this application and that porting will result in disconnection of these telephone numbers from my current carrier and finalisation of the current account(s) for these telephone numbers. I acknowledge that although I have the right to port my telephone number(s) to Xtreme Telecom, there may be costs and obligations associated with the Port which may include early termination fees and Porting fees. I also authorise Xtreme Telecom to obtain from my current carrier, service details to facilitate this Port for services at the sites listed in this Application.

I acknowledge that by Porting the telephone numbers, any DSL/Spectrum Sharing Service associated with the phone numbers will be disconnected and may result in finalisation of your DSL/Spectrum Sharing account.

Step 3: Emergency Return Authority

Emergency Return means the establishment of an interim service by return to your original service, or if that is not possible, establishment of an alternative service. The Interim Service will operate during the Emergency Return Request Period. You agree that if an Emergency Return is required, Xtreme Telecom will request an Emergency Return from your current/previous Service Provider during the Emergency Return Request Period without further consultation with you. In the event of an Emergency Return to your previous Service Provider, or to Xtreme Telecom, you may experience an extended period of outage while your service to or from that provider is restored.

Number Porting

If requested you must support Xtreme Telecom in booking your PABX maintainer and agree to a port cut-over time outlined in an Implementation Schedule. If requested, you must provide information regarding the phone numbers to be ported to Xtreme Telecom in a Customer Site Audit. If the information in the Customer Site Audit is incorrect then your Port may fail or need to be rescheduled. If you need the Local Number Porting cut-over process to take place outside of 8am to 5pm on Business Days (After Hours Cut-Over), an After Hours Cut-Over Fee will apply. Once your Local Number Porting time is agreed in the Implementation Schedule, if you need to change the agreed times, a Rescheduling Charge will apply. We will Port your numbers in accordance with the current Communications Alliance Local Number Portability (“LNP”) Code and any bilateral arrangements we have in place with other Service Providers.

A request for Porting will be rejected if: the request is to Port of Out of Area phone numbers; the request is to Port a non-portable telephone numbers; the LNP Code requires the request to be rejected; or Xtreme Telecom cannot otherwise provide portability for that phone numbers.

We will require access to your premises for the porting implementation. If you don’t provide access to your premises at the agreed times or you don’t provide sufficient notice to change an agreed time, the Porting implementation may not be completed within the agreed Porting Implementation Schedule; and you may lose existing Services.

If you move the address of your phone numbers, we cannot Port your phone numbers on the same day. If your phone numbers are inactive at the time we are porting your phone numbers, you must notify us as soon as the numbers become active.

 

Mobile Number Porting

By signing this application form, I certify I have:

  • the authority to switch the mobile numbers listed in this application form to Xtreme Telecom;
  • been advised that switching to Xtreme Telecom may result in disconnection of the services (including value added services) relating to the mobile numbers listed, and finalisation of my account with my current Service Provider.

 

I acknowledge that the mobile numbers, Service Provider and network type that I am transferring may be supplied to other network and service providers and Financial Institutions not otherwise involved in the porting process, for the purposes of call and message routing, complaint handling, fraud prevention and to assist in fraud investigations, and customer network fault management.

I acknowledge that I have been advised by Xtreme Telecom that although I have the right to switch my mobile service to Xtreme Telecom:

  • there may be costs and obligations associated with my existing service(s) and the switching of the mobile service numbers to Xtreme Telecom; and
  • there may be existing contracts with my current Service Provider which may require me to pay them early cancellation fees in relation to these mobile services.

 

Free Phone and Local Rate Service Number Porting

Agency Authority

I authorise Xtreme Telecom’ nominated representative to complete and sign a new Porting Authority Form (“PAF”) for the purposes of carrying out the port of my Service(s) to Xtreme Telecom in circumstances where: this PAF expires; additional details need to be added; and/or details need to be edited or deleted. This authority will remain in place for 12 months from the date of signature or until I notify you otherwise (eg if I cancel my application for Services).

 

Porting Authority

I certify I have the authority as lessee of the telephone numbers listed in this Application, or as the authorised agent for the lessee, to request porting of these telephone numbers to Xtreme Telecom. I request that Xtreme Telecom port the telephone numbers listed in this application and that porting will result in disconnection of these service numbers from my current carrier and finalisation of the current account(s) for these numbers. I acknowledge that although I have the right to port my number(s) to Xtreme Telecom, there may be costs and obligations associated with the Port which may include early termination fees and Porting fees. I also authorise Xtreme Telecom to obtain from my current carrier, service details to facilitate this Port.

General

If I move the address of my service numbers, I acknowledge Xtreme Telecom cannot Port the numbers on the same day.

I indemnify Xtreme Telecom against any loss or damage it may suffer as a result of any information included in this form being incorrect.

 

Welcome Credits

Welcome Credits is a special offer available to eligible Small or Medium Business (SMB) customers who sign up new service/s or port in service/s to selected plans on a minimum 24 month term. The Welcome Credit will be made available to you by drawing a cheque against your technology fund. Cheques drawn from your technology fund must not exceed 40% unless agreed in writing by Xtreme Telecom. You must pay the first Xtreme Telecom bill on time to be eligible to receive the cheque. The cheque will be made out to the exact name on the Xtreme Telecom Billing account and posted to your Xtreme Telecom Account billing address. It may take up to 10 weeks, from the date of the last service of the original deal being activated, for the cheque to be delivered to you. The Welcome Credits offer cannot be combined with any other offer, transferred to another account or exchanged for other Xtreme Telecom product or services. This offer will be forfeited if, prior to when you receive the cheque:

a)     you have subsequently drawn down on your handset credit which means your available handset credit has insufficient funds to cover the agreed  cheque value

b)     Your Account is in suspension in areas or has been cancelled either you or by Xtreme Telecom or You change to a non-eligible rate plan

 

If you cancel your Xtreme Telecom account for any reason, prior to the end of your contract term, Xtreme Telecom reserves the right to fully or partially recoup the value stated on the total paid to cheque amount listed in the application form above. Standard Cheque conditions and clearance time apply.

 

Acknowledgment of Obligations

For and on behalf of the Customer, the person signing in below acknowledges that Xtreme Telecom has advised the Customer that:

a)     there may be costs and obligations associated with the existing mobile service and porting the Designated Numbers, not withstanding that the Customer has the right to port the services; 

b)     the Customer may be in an existing contract with the losing service provider; and

c)     any pre-existing contract may include an obligation to make early termination payments to the losing service provider 

 

Withdrawal

A withdrawal of this authorization may only be requested if Xtreme Telecom has not yet sent a request to the losing service provider to remove the Designated Numbers from their Network Provider. All withdrawal requests (whether successful or not) will not affect any contractual obligations already entered into with Xtreme Telecom.

 

Continuing Authority – Appointment of Xtreme Telecom as Authorized Agent

a)     In accordance with the Xtreme Telecom Services Agreement Trading Terms, the Customer appoints Xtreme Telecom as its authorized agent in relation to the Designated Numbers (including any future Mobile Service Numbers introduced to the agreement). 

b)     The Customer authorizes Xtreme Telecom to act on its behalf and to sign and complete any necessary forms another carrier or service provider may require to transfer (including porting) the Designated Numbers to Xtreme Telecom. 

c)      The Customer acknowledges that while this appointment remains effective, Xtreme Telecom is authorized to select the mobile Carrier, port the Designated Numbers and make such other arrangements necessary to provide the agreed Mobile Services. 

d)     The person signing below represents that they have full authority to give this authorization and sign this Customer Authority to Transfer Mobile Services on behalf of the Customer.