Xtreme Shipping and Returns Policy

Shipping

Our shipping carriers include but are not limited to Australia Post, Couriers Please, DHL, Fedex, and Toll. We offer location based shipping rates, which will reflect on your order page once you input the delivery address postcode. Our standard instruction to our delivery partners is ‘delivery with signature’. The Customer will be liable for the loss / theft of a parcel if the delivery instruction has been altered by the customer directly with the delivery partner. The customer is liable for the loss/theft of a parcel once it has been delivered with proof of delivery.

Returns and Refund Policies

We believe in doing right by the customer, and strive to make your experience with Xtreme a memorable one.
Simply call us on 1300 750 017 to enquire about returns. Make sure that you inform us about your plans so we can expect your parcel. Remember to ship it with tracking information! Xtreme will not be liable for items lost in transit.

Ship the products to

PO Box 4129
Robina Town Centre
QLD 4230

  • Warranty Claims: We shall refer you to the brand manufacturer for warranty related issues.
  • Change of Mind Returns: If you have simply changed your mind about an order, you can ship the products within 14 business days after delivery.
    • The products must be brand new and packaging must be unopened with seals intact (where applicable);
    • All item packaging, documentation (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the returned items;
    • Any items that, because of customer negligence, misuse or tampering are, damaged, missing parts or in unsellable condition, will not be accepted for return;
    • The customer bears the risk of return and is responsible for the costs of return postage.

      The goods will only be refunded once the goods are confirmed as received and inspected for any damages. The initial shipping fee charged to the customer to send the goods will not be refunded or credited. Where a customer returns goods as a change of mind return, and the goods do not meet the criteria set out in this clause, the goods must be sent back to the customer at the customer’s cost. If the customer does not agree to pay for the goods to be sent back, a restocking fee of up to 50% of the final sale value may apply.
  • Faulty Returns: If you receive a faulty or damaged product, send us a photo or a video to show the problem. Once we have lodged your request, ship the product to us within 5 business days for assessment. If the product is found damaged upon inspection, we shall offer
    • a refund in full for the product (including any amounts paid for shipping); or
    • a repair of the product if the product can be easily repaired and the problem is minor; or
    • a replacement of the product if the product can be easily replaced, in accordance with the customer’s rights under the Australian Consumer Law.

The final refund amount shall be subject to Xtreme’s inspection upon return to the warehouse. If items are not found faulty upon inspection, Xtreme reserves the right to charge a restocking fee of up to 50%. Any associated shipping charges will not be refunded.